Refund Policy

Core Athletics Australia – Refund Policy

Effective Date: 10 October 2025

At Core Athletics Australia, we are committed to delivering high-quality athletic training and development services. Our refund policy complies with the Australian Consumer Law (ACL) and outlines your rights and responsibilities when seeking a refund, credit, or transfer.

 

1. Change of Mind

Core Athletics Australia is not required to provide a refund or credit if you change your mind, decide not to participate, or fail to attend a booked session or program.
However, at our discretion, we may offer a credit or reschedule for future sessions if sufficient notice is provided (see section 3).

 

2. Australian Consumer Law (ACL) Rights

Under the Australian Consumer Law, you are entitled to a refund or replacement if a service:

• Is not delivered as promised;

• Is faulty or significantly different from the description; or

• Fails to meet reasonable expectations for quality or fitness for purpose.

If such a problem occurs, please contact us promptly at [insert contact email] so we can assess and resolve the issue.

 

3. Cancellations and Rescheduling

a. Individual Sessions

• More than 24 hours’ notice: You may reschedule your session at no cost.

• Less than 24 hours’ notice or non-attendance: The session fee will be forfeited unless exceptional circumstances apply.

b. Group Programs or Courses

• Before program commencement: A full refund (minus administrative fees, if applicable) may be issued if cancellation occurs at least 7 days before the start date.

• After program commencement: Refunds are not typically available, but credits for future programs may be considered for medical or extenuating circumstances (with evidence).

 

4. Medical and Exceptional Circumstances

If a participant is unable to continue due to injury, illness, or significant personal circumstances:

• A pro-rata credit or refund may be offered upon presentation of a medical certificate or supporting documentation.

• Requests must be submitted in writing to [insert email address] within 14 days of the missed session.

 

5. Online Training and Digital Programs

Digital or downloadable training programs are non-refundable once access has been granted, except where required by Australian Consumer Law (e.g. faulty or misleading content).

 

6. Program Cancellations by Core Athletics Australia

In the unlikely event that a session or program is cancelled by Core Athletics Australia:

• You will be offered a full refund, or

• The option to transfer your payment to another equivalent session or program.

 

7. How to Request a Refund or Credit

Please submit all refund or credit requests via email to:
 

emmettcoreathletics@gmail.com
 

Include:

• Participant’s name

• Program/session details

• Reason for the request

• Supporting documentation (if applicable)

We will review all requests within 10 business days and notify you of the outcome.

 

8. Contact Us

If you have any questions about this Refund Policy or your consumer rights, please contact Core Athletics Australia